Shipping Rates We offer a postage pricing structure as follows:                                                           $10 - Flat rate all orders under $150                                                                             $15 - All orders over $150                                                                 

NZ + International Customers We would love to see our pieces in your homes, please email shop@eccola.com.au so that we can organise your order and offer a shipping quote.

Express Postage Should you require your new purchases without delay, please email shop@eccola.com.au to arrange an alternate shipping quote.

Postage + Handling We use Australia Post for all deliveries. All parcels will be sent registered so must be able to be sent to a home or business address. We lovingly pack and post all orders by hand so please bear with us! However, we aim to provide a prompt delivery service and all orders will be packed and sent within 24hours of ordering unless otherwise specified.

Delivery All parcels will generally be delivered between Monday - Friday and should arrive within 2-7 days (depending on destination) from date of purchase within Australia. International deliveries will be determined depending on destination and carrier.

Payment Terms All transactions on this website are processed in Australian Dollars (AUD). We accept payments via PayPal, Visa or Mastercard.

Returns If an item is received damaged or is faulty, please notify us as soon as possible and we will arrange for it to be exchanged or refunded. In the event that the item is sold out or unavailable, we will offer a full refund. Unfortunately, we can not offer a refund or exchange if you simply change your mind.

Stock All products listed on eccola.com.au are in stock unless indicated SOLD OUT. Items that appear to be sold out will be re-stocked as soon as possible unless it is a discontinued item, in which case you will be notified. 

Any other queries? Drop us an email anytime! shop@eccola.com.au